Popular topics
Quick links to common questions about your SoulLink experience.
Account & Login
Reset your password, manage login sessions, or change your connected email.
Get help →Privacy & Data
Understand how SoulLink protects your privacy and memory storage.
Read Privacy Policy →Technical issues
Report bugs or crashes. Our engineers review every report manually.
Report an issue →Frequently Asked Questions
A few quick answers before reaching out to us.
How do I reset my password?
Go to the SoulLink app → Settings → Account → “Reset Password”. You’ll receive an email within a minute. Check your spam folder if not found.
Can I export my memory or conversations?
Yes. You can export all stored data via the “Privacy & Data” section in-app. Exports are processed instantly in standard JSON format.
How do I delete my account?
Open SoulLink → Settings → Privacy → “Delete Account”. This will permanently erase all memory and backups. We cannot recover it once deleted.
Is SoulLink available in my country?
SoulLink is globally accessible via the web app, with localized interfaces in English, 中文, Español, and 日本語. App Store / Play Store availability may vary by region.
Do you use my data for AI training?
No, unless you explicitly opt in. You can disable all model training usage in your settings anytime.
How can I contact human support?
For any urgent or complex issues, please email support@soullink.ltd. We respond within 24 hours (Mon–Fri, UTC+8).
Still need help?
We’re always available. Reach out anytime — your comfort matters most.