Privacy Policy

Welcome to SoulLink!

[SoulLink Limited] (“SoulLink”, “we”, “us”, or “our”) operates the SoulLink mobile and web applications (the “Apps”), our informational website www.soullink.app (the “Website”), and other related services (collectively, the “Services”).

We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share information through our Services. It also explains your choices and rights regarding your information.

1. Who controls your data

Controller: [SoulLink Limited]

Registered Address: [Replace with official registered address]

Privacy Contact: privacy@soullink.app

If you are located in the European Economic Area or the UK, SoulLink is the controller of your personal data unless stated otherwise.

2. Scope

This Policy applies to the Apps, the Website, and any other Services that link to this Policy. It does not apply to third-party websites, apps, or services that may be linked from our Services.

3. Information we collect

Account & identity

• Identifiers such as name/display name, email, phone number (if provided), and device identifiers assigned by your device or our Apps.
• Authentication data and account settings.

Content you provide

• Messages, voice notes, images, and other media exchanged with your AI companion.
• Feedback, ratings, and survey responses.

Usage & device data

• App and feature usage, logs, crash reports, diagnostics, and performance metrics.
• Device and connection information (e.g., OS version, app version, language, time zone, and approximate location derived from IP address).

Payment information

If you purchase a paid plan, payments are processed by app stores or third-party processors. We receive limited details (such as subscription status and purchase identifiers) and do not store full card numbers.

Cookies and similar technologies

We use cookies, SDKs, and similar technologies to operate the Services, remember preferences, and measure performance. See our Cookies Notice for more details.

4. How we use information

• Provide, maintain, and personalize the Services, including customizing your AI companion and conversations.
• Process requests, provide support, and communicate about updates and policy changes.
• Research and improve features, safety systems, and model quality (which may include limited human review under confidentiality obligations).
• Detect, investigate, and prevent harm, abuse, fraud, and violations of our Terms of Service.
• Comply with legal obligations and enforce our agreements.

Our legal bases include consent (where required), contract performance, legitimate interests (such as improving and securing the Services), and compliance with laws.

5. Sharing & disclosure

• Vendors & processors. Service providers that process data on our behalf (e.g., hosting, analytics, customer support, content moderation, payments) under written contracts.
• Legal reasons. To comply with law, respond to lawful requests, or protect the rights, safety, and property of users and SoulLink.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
• With your direction or consent. For example, when you connect a third-party app or choose to share content.

We do not sell your personal information. We also do not share personal data with third parties for their own marketing purposes without your consent.

6. Data retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context. When no longer needed, we delete or de-identify the data.

7. Security

We employ technical and organizational measures designed to protect personal data, including encryption in transit, access controls, and auditing. No system is perfectly secure; please use a strong password and keep your account credentials confidential.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; and withdraw consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise your rights, use in-app controls where available or contact us at privacy@soullink.app. We may need to verify your identity before responding.

California and other U.S. state privacy laws

For residents of California and certain U.S. states, additional disclosures apply, including categories of personal information collected, sources, purposes, and disclosures to service providers. We do not sell or “share” personal information as defined by applicable state laws.

9. International transfers

We may transfer personal data to countries other than your own, including the United States and other jurisdictions where we or our service providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

10. Children

Our Services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps to remove the information.

11. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide notice, such as by posting on this page or in the Apps, and update the “Last updated” date above.

12. Contact

Questions or requests? Email privacy@soullink.app.

If applicable, you may also contact our Data Protection Officer at [DPO email] or our EU/UK representative at [contact].